SAP Knowledge Base Article - Preview

3381142 - Error "Please provide valid mailbox credentials for this user" While Trying to Install Server Side Integration


  • Error "Exchange operation failed: "Please provide valid mailbox credentials for this user" when trying to install server side add-in in Groupware Admin Settings.
  • In Groupware user settings the end user can see the error "There were problems getting information about your mailbox".



  • SAP Service Cloud v2
  • SAP Sales Cloud v2


SAP Sales Cloud and SAP Service Cloud Version 2 1.0


Exchange, Groupware, Mailbox, Server Side, Integration , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To

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