SAP Knowledge Base Article - Preview

3381173 - Supportability of Requesting Root Cause Analysis with SAP Support for SAP BusinessObjects Business Intelligence Platform


  • You are requesting an Root Cause Analysis (RCA) of a event that happened in the past
  • The event may include a Server crash, process crash, error message, unexpected behavior, hanging process
  • The issue may or may not be reproducible as it happened in the past
  • You have crash dumps of a failing process and wish to provide it to SAP Support for analysis



  • SAP BusinessObjects Business Intelligence Platform 4.x
  • All BI Platform Versions
  • Windows
  • UNIX
  • AIX


SAP BusinessObjects Business Intelligence platform all versions


RCA, root, cause, analysis, determine, crash, terminate, support, supportability, request, information, event, server, eventViewer, reason, history, service , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.