Symptom
- You are requesting an Root Cause Analysis (RCA) of a event that happened in the past
- The event may include a Server crash, process crash, error message, unexpected behavior, hanging process
- The issue may or may not be reproducible as it happened in the past
- You have crash dumps of a failing process and wish to provide it to SAP Support for analysis
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x
- All BI Platform Versions
- Windows
- UNIX
- AIX
Product
SAP BusinessObjects Business Intelligence platform all versions
Keywords
RCA, root, cause, analysis, determine, crash, terminate, support, supportability, request, information, event, server, eventViewer, reason, history, service , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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