SAP Knowledge Base Article - Preview

3381173 - Supportability of Requesting Root Cause Analysis with SAP Support for SAP BusinessObjects Business Intelligence Platform

Symptom

  • You are requesting an Root Cause Analysis (RCA) of a event that happened in the past
  • The event may include a Server crash, process crash, error message, unexpected behavior, hanging process
  • The issue may or may not be reproducible as it happened in the past
  • You have crash dumps of a failing process and wish to provide it to SAP Support for analysis


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Environment

SAP BusinessObjects Business Intelligence Platform 4.x
All BI Platform Versions

Windows
UNIX
AIX

Keywords

RCA, root, cause, analysis, determine, crash, terminate, support, supportability, request, information, event, server, eventViewer, reason, history, service , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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