SAP Knowledge Base Article - Preview

3381173 - Supportability of Requesting Root Cause Analysis with SAP Support for SAP BusinessObjects Business Intelligence Platform


  • You are requesting an Root Cause Analysis (RCA) of a event that happened in the past
  • The event may include a Server crash, process crash, error message, unexpected behavior, hanging process
  • The issue may or may not be reproducible as it happened in the past
  • You have crash dumps of a failing process and wish to provide it to SAP Support for analysis



SAP BusinessObjects Business Intelligence Platform 4.x
All BI Platform Versions



RCA, root, cause, analysis, determine, crash, terminate, support, supportability, request, information, event, server, eventViewer, reason, history, service , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.