Symptom
In ccv2 converting images from Backoffice failed.
Following errors can be seen in logs:
"level": "ERROR", "loggerName": "de.hybris.platform.mediaconversion.conversion.DefaultMediaConversionService", "message": "Failed to convert media to format 'ConversionMediaFormatModel (8796158656563@7)'.", "thrown": { "commonElementCount": 0, "localizedMessage": "Failed to convert container 'test-container to format 70Wx70H.", "message": "Failed to convert container 'test-container to format 70Wx70H.", "name": "de.hybris.platform.servicelayer.exceptions.ModelNotFoundException", "cause": { "commonElementCount": 93, "localizedMessage": "An error occurred while creating/updating the converted media model of original media pk 8912949051422", "message": "An error occurred while creating/updating the converted media model of original media pk 8912949051422", "name": "de.hybris.platform.mediaconversion.conversion.MediaConversionException" |
This issue only happens when the image name contains dakuten (Japanese diacritic) and uses Chrome browser on Mac OS
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
Product version: All SAP Commerce Cloud versions
Product
SAP Commerce Cloud all versions
Keywords
ImageMagick, media conversion, Chrome, Firefox, Safari, Mac, Media, dakuten, 濁点, German Umlaut , KBA , CEC-SCC-PLA-PL , Platform , Problem
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