SAP Knowledge Base Article - Public

3381237 - Upgrade to Talent Intelligence Hub failed - LMS_MIGRATION=FAILED

Symptom

The Talent Intelligence Hub migration failed with an error:

Error occurred. External Module Check Failed Some required module migrations is failed {JPB_MAPPINGS_MIGRATION=SUCCESS, RCM_MIGRATION=SUCCESS, LMS_MIGRATION=FAILED, PMU_MIGRATION=SUCCESS, CDP_MIGRATION=SUCCESS, OMA_MIGRATION=SUCCESS, COC_PORTFOLIO_MIG}

Environment

  • SAP SuccessFactors Learning
  • SAP SuccessFactors Talent Intelligence Hub

Reproducing the Issue

  1. Login into SuccessFactors
  2. Navigate to Admin Center > Tools > Check Tool
  3. Talent Intelligence Hub > Select > Run
  4. SAP SuccessFactors Platform is successfully integrated with SAP SuccessFactors Learning and check is successful along with all other steps
  5. Navigate to Admin Center > Tools > Scheduled Job Manager
  6. Search for TiH-MigrationJob-StatusLog job name > Select View Details
  7. It fails with the error

Cause

Locale mismatch between Talent Intelligence Hub and Learning

Resolution

I. Check Attribute Synchronization Error to Identify Missing Locales

  1. Navigate to Admin Center > Tools > Learning Administration
  2. Navigate to System Administration >  Automatic Processes > Attributes Synchronization
  3. Locate the Last Execution Result and click on View Errors
  4. The error message indicates that some locales are not active in Learning: en_DEBUG, ru_RU, en_GB, da_DK, sr_RS, es_ES, zh_CN, fr_FR, de_DE, hu_HU

II. Add the missing locales to Learning to match Talent Intelligence Hub data

  1. Navigate to Admin Center > Tools > Learning Administration
  2. Navigate to References > Manage Labels > Locales
  3. Click on Add New
  4. Add all the applicable locales.

For more instructions on how to add locales into Learning Admin, please refer to 2317742 - How to Enable and Disable Locales or Languages in SAP SuccessFactors Learning. 

Important Notes: 

The Talent Intelligence Hub currently does not support translations for English (Debug). Here is a reference help document - Adding Translations for Entities in Talent Intelligence Hub

  • If the 'Talent Intelligence Hub' upgrade continues to fail in the upgrade center, and the "Attributes Synchronization" automatic process still fails with the error 'None of the Locales [en_DEBUG] for the TAG with ID - XXXXX are active in LMS' after following the previous steps, please create a support ticket.
  • The TIH engineering team will run a script to delete the translation for tags with the en_debug locale.

See Also

2317742 - How to Enable and Disable Locales or Languages in SAP SuccessFactors Learning

Keywords

success factors, sf, sfsf, tih, migration, failure, fails, migrating, migrations, lms, languages, missing, don't match, doesn't match, does not, en_DEBUG, Attributes Synchronization fail, TIH upgrade, locale, debug locale
 , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-TIH-MIG , Migration to Talent Intelligence Hub , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning 2505