3381465 - Incoming E-mails Listed in Blocked E-Mails

Some e-mails are coming up in the "Blocked" list even though there appear to be no settings that are blocking them.

SAP Cloud for Customer

1. Go to the work center Service, and the view Blocked E-Mails.
2. Here you will see some e-mails that are blocked.

The incoming e-mails are blocked because a filter maintained here:
Administrator > Service and Social > Ticket Configuration  > E-mail Filters > Domain Address.

Any e-mails from domains listed here will be blocked.

Additionally, any sender addresses containing the blocked domain in part will also be blocked. For example:

If you block the domain 123.com, then e-mails from the domain abc123.com will also be blocked.

Please remove the domain from the blocked domain list.

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