SAP Knowledge Base Article - Public

3381562 - Visit Start Time recalculated when editing Route Template


When rearranging the position of Visits in the map view of a Route Template, the first Visit's time is changed to the default start time of the Route Template. 


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visits work centre and open any Route
  2. In the overview tab, click more and then "show map"
  3. Swap the position of any two Visit by clicking the arrows
  4. The first Visit in the sequence has its start time changed to that of the Route and all other Visits are recalculated accordingly


This is a limitation in the system and when rearranging Visits, the initial Visit will always have its start time changed to the default start time of the Route.


This is the expected system behaviour.

As a workaround, you can edit the start time of the Route itself to match the first Visit in the sequence.


visit, route, visit start time , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem


SAP Cloud for Customer core applications 2308