SAP Knowledge Base Article - Public

3381572 - "ERP Customer Factsheet" Button is Greyed Out in Mobile App


You noticed that the button "ERP Customer Factsheet" within Account Sales Data Facet is greyed out in Mobile. 


SAP Cloud for Customer 

Reproducing the Issue

In Mobile App:

  1. Go to Customers Workcenter.
  2. Go to Accounts view.
  3. Open an Account.
  4. Navigate to Sales Data facet. 
  5. Click More.
  6. You will see that the button "ERP Customer Factsheet" is not visible. 


The button "ERP Customer Factsheet" in Account TI is currently not supported in Mobile.  


This is the current expected behavior of SAP Cloud for Customer.

  1.  If you are a partner: please use or the Partnerfinder.
  2. If you are a customer:

Contact your Account Executive. Check the link

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Mobile, App, Button, Visible, Greyed, Browser , KBA , LOD-CRM-ACC , Account , How To


SAP Cloud for Customer core applications 2308