SAP Knowledge Base Article - Public

3381693 - Docusign email sending to two separate emails - Onboarding 1.0

Symptom

On the Docusign panel "it's almost time to sign your documents!" two email addresses are being displayed and both have received the docusign emails to sign the documents.

Environment

SAP SuccessFactors Onboarding 1.0

Cause

Expected Behavior

Resolution

Whenever two emails are being displayed on that panel, the second email is related to the translator, which the candidate have selected during the I9 Panels.

Keywords

i9, i-9, translation, translator, e-mail , KBA , LOD-SF-OBD-DSN , DocuSign , Problem

Product

SAP SuccessFactors Onboarding all versions