3381707 - CPM Activity Error: Your activity is created successfully but few of the attachments failed to upload. Would you like to upload the files again? or Unable to attach the attachments

• When attempting to save an attachment in a Continuous Performance Management activity, receive an error message:Your activity is created successfully but few of the attachments failed to upload. Would you like to upload the files again?
  
  
• Not able to attach documents in activities

• SAP SuccessFactors Continuous Performance Management
• SAP SuccessFactors Platform

1. Log in to system
2. Navigate to Home dropdown > Continuous Performance Management
3. Click Create Activity
4. Populate Activity Name > Click Add to upload an attachment
5. After attachment is loaded, select Save
6. Receive error message or the attachment is not added

• Enable OpenText Integration setting is enabled in Provisioning when third-party provider is not being used
• Enable OpenText Integration setting is not enabled in Provisioning when third-party provider is being used
• SuccessFactors cannot connect to the third-party server
• Maximum attachment file size has not been configured properly in Company Settings

I. Enable OpenText Integration setting is enabled in Provisioning when third-party provider is not being used

As a customer, you do not have access to Provisioning. Please engage a Certified Partner or SuccessFactors Product Support to implement the fix.

1. Log into Provisioning
2. Select Company Settings
3. Search for Enable OpenText Integration (Requires "Enable the Attachment Manager", "Enable Generic Objects", and "Enable RBP") (Warning: this feature is for third-party storage provider integration only)
4. Uncheck the box for the setting > Save Feature
5. Enter Company ID

II. Enable OpenText Integration setting is not enabled in Provisioning when third-party provider is being used

As a customer, you do not have access to Provisioning. Please engage a Certified Partner or SuccessFactors Product Support to implement the fix.

1. Log into Provisioning
2. Select Company Settings
3. Search for Enable OpenText Integration (Requires "Enable the Attachment Manager", "Enable Generic Objects", and "Enable RBP") (Warning: this feature is for third-party storage provider integration only)
4. Check the box for the setting > Save Feature
5. Enter Company ID

III. SuccessFactors cannot connect to the third-party server

Third party issues cannot be addressed by SuccessFactors Product Support, and instead the third-party vendor will need to be contacted to view the connection to their server.

If your third-party provider is OpenText, please open a case under component XX-PART-OPT-ECM-CLD.

Note: If no error message is displayed and you are still unable to add attachments, ensure that the Maximum Attachment File Size is configured appropriately in Company Settings.

2518360 - Document Management Service and the Manage Documents tool - SAP SuccessFactors

Implementing Document Management and Attachment Storage - Enabling Document Management

https://userapps.support.sap.com/sap/support/knowledge/en/3597813

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