SAP Knowledge Base Article - Public

3381731 - Approvers are not able to see PR details in My Inbox App.


While navigating to the My Inbox app, PR approvers discover that they do not have access to PR details in the right-side panel, and all the buttons are absent.


SAP S/4 HANA Cloud

Reproducing the Issue

  1. Access the My Inbox app.

  2. Check for tasks awaiting approval.

  3. Observe that there are tasks for PR approvers to approve.

  4. Attempt to view PR details in the right-side panel.

  5. Notice that PR details are not visible in the right-side panel, indicating an issue.


Display of Purchase requisition with items of different creation indicators are not supported in My inbox. 


The My Inbox App supports the display of PRs along with real-time creation indicators. However, it does not support PRs with items from different creation indicators (e.g., R, S). Creating a PR with all items categorized under "R" or one with all items belonging to "Self-Service Procurement (S)" will prevent this issue from arising.


My inbox app, PR, Approval, Purchase Requisition, MM-PUR, S/4 HANA Cloud, S4_PC, S4_1C, F0862  , KBA , MM-FIO-PUR-REL , Fiori UI for Purchasing Approval , MM-PUR-PO , Purchase Orders , Problem


SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions