SAP Knowledge Base Article - Public

3381755 - JamGroupInvitation Template does not support Editor Content

Symptom

User receives default template of JamGroupInvitation even though content has been modified via Launch Editor and "Use Editor Content When Sending Email Notification" is enabled.
 

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to Email Notification Templates and search for JamGroupInvitation template
  2. Click Launch Editor and modify the content
  3. Enable 'Use Editor Content When Sending Email Notification' at the template level
  4. Create an item and add Jam Group to the item
  5. Assign this item to one user
  6. Schedule Automatic Process>Jam Groups Email Notification to run
  7. Check the notification user receives and it is default template

Cause

As confirmed by PM, this is an expected behavior.

Template JamGroupInvitation does not support Editor Content yet since it is integrated with data from Jam.

Resolution

Please use the legacy editor to customize the notification content.

Please refer 2635377 - Customizing a standard Learning notification template - SAP for Me 

See Also

2283979 - "Use Editor Content When Sending Email Notification" checkbox not functioning in the messages tab of the Notification Template

2501039 - JAM Group notifications not getting triggered from Learning Management System

Keywords

Use Editor Content When Sending Email Notification; JamGroupInvitation; Jam invitation notification. , KBA , LOD-SF-LMS-NOT , Notifications , Product Enhancement

Product

SAP SuccessFactors Learning all versions