SAP Knowledge Base Article - Public

3381755 - JamGroupInvitation Template does not support Editor Content


User receives default template of JamGroupInvitation even though content has been modified via Launch Editor and "Use Editor Content When Sending Email Notification" is enabled.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Reproducing the Issue

  1. Navigate to Email Notification Templates and search for JamGroupInvitation template
  2. Click Launch Editor and modify the content
  3. Enable 'Use Editor Content When Sending Email Notification' at the template level
  4. Create an item and add Jam Group to the item
  5. Assign this item to one user
  6. Schedule Automatic Process>Jam Groups Email Notification to run
  7. Check the notification user receives and it is default template


As confirmed by PM, this is an expected behavior.

Template JamGroupInvitation does not support Editor Content yet since it is integrated with data from Jam.


Please use the legacy editor below to customize the notification content.

You can use the label key to search and modify label value as needed.

e.g.: label key="notification.JamGroupInvitation.MessageText0" 

See Also

2283979 - "Use Editor Content When Sending Email Notification" checkbox not functioning in the messages tab of the Notification Template

2501039 - JAM Group notifications not getting triggered from Learning Management System


Use Editor Content When Sending Email Notification; JamGroupInvitation; Jam invitation notification. , KBA , LOD-SF-LMS-NOT , Notifications , Product Enhancement


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