3382098 - Replicate a customer to Commerce Cloud fail after upgrading integration package

Symptom

After upgrading Commerce from 2211.3 to 2211.10 with compatible integration version from 2211.0 to 2211.7, replicating a customer from CRM system to Commerce Cloud fail.

1. Following failed response body can be seen

<?xml version='1.0' encoding='UTF-8'?>
<error xmlns="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata">
<code/>
<message xml:lang="en">Bad Request.</message>
</error>

2. Following error message can be seen in logs:

"instant":{"epochSecond":1695388220,"nanoOfSecond":581558844},"thread":"hybrisHTTP19","level":"DEBUG","loggerName":"de.hybris.platform.odata2services.odata.errors.CustomODataExceptionAwareErrorCallback","message":"Exception details","thrown":{"commonElementCount":0,"localizedMessage":"Bad Request.","message":"Bad Request.","name":"org.apache.olingo.odata2.api.exception.ODataBadRequestException","cause":{"commonElementCount":96,"localizedMessage":"no attribute IntegrationObject.classes found","message":"no attribute IntegrationObject.classes found","name":"de.hybris.platform.jalo.JaloSystemException","cause":{"commonElementCount":96,"localizedMessage":"no attribute IntegrationObject.classes found","message":"no attribute IntegrationObject.classes found","name":"de.hybris.platform.jalo.JaloItemNotFoundException"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

Product version: SAP Commerce Cloud Version 2211.3
Product version: Hybris Commerce Integrations Version 2211.0

Product

SAP Commerce Cloud 2211

Keywords

CustomODataExceptionAwareErrorCallback,IntegrationObject,upgrade , KBA , CEC-SCC-INT-IAPI , Integration APIs , Problem

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