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SAP Knowledge Base Article - PreviewSymptom
- You are using the Live Activity integration with Sinch Contact Pro
- Contact Pro has been enabled per KBA 3081232 - Customer not identified in C4C Live Activity when e-mail arrives in the Communication Panel widget
- Customer is unable to create ticket from Live Activity after receiving and confirm a BP from an e-mail push
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Environment
- SAP Cloud for Customer
- SAP Service Cloud
- Live Activity
- SAP Contact Center
- Sinch Contact Pro
Product
SAP Cloud for Customer core applications 2308
Keywords
Create ticket, e-mail interaction, push email , KBA , LOD-CRM-LA , Live Activity , Problem
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