SAP Knowledge Base Article - Public

3382506 - Error displayed when adding VLS settings to an Instructor

Symptom

Getting error when adding VLS settings to an Instructor. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Cause

Microsoft Teams permissions need to be checked. 

Resolution

This error is not from the LMS side. The permissions that are set for the instructor in MS Teams need to be reviewed to confirm they are correct. 

This is not something which LMS support can assist with as it is outside of the LMS system and the support scope. Any further issues with the MS teams permissions would need to be addressed by Microsoft support. 

Permissions the customer needs in the MS Teams side are:

  • OnlineMeetings.ReadWrite.All – This is required to setup meetings on behalf of the user
  • OnlineMeetingArtifact.Read.All- This is required to fetch online meeting artifacts
  • User.Read.All – This is required to link instructor accounts with Users in Teams

If the customer has confirmed they have all three of these permissions, it is possible that the ApplicationAccessPolicy for the user is not setup on the MS Teams side. 

Please provide the following link to your VLS MS Teams Administrator and make sure the users are on the correct application access policy. You can see what policies they have access to via powershell using Get-CsOnlineUser -Identity "User" | Select App.

https://learn.microsoft.com/en-us/powershell/module/skype/grant-csapplicationaccesspolicy?view=skype-ps.

Assign that policy either to individual users who will be instructors in the integration: 

  • To assign the policy to an individual user only use this command: Grant-CsApplicationAccessPolicy -identity “instructorUsername@example.com” -PolicyName $policyName 

Note: You need to run this command for each instructor separately, you cannot add multiple instructors in a single command.

See Also

3113230 - Microsoft Teams - VLS Implementation Supplementary Links + FAQs

Keywords

VLS, MS Teams, Instructor, The user account could not be created on Teams VLS Server, Insufficient privileges to complete operation, ApplicationAccessPolicy  , KBA , LOD-SF-LMS-VLS , Virtual Learning System , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions