SAP Knowledge Base Article - Public

3382828 - 'Rollback to Legacy Version of Continuous Performance Management' is Not Available in Upgrade Center

Symptom

When in the Upgrade Center, Rollback to Legacy Version of Continuous Performance Management is not available in Optional Upgrades.

Environment

SAP SuccessFactors Continuous Performance Management

Reproducing the Issue

  1. Log in to system
  2. Navigate to Admin Center > Upgrade Center
  3. In the Optional Upgrades section, cannot see Rollback to Legacy Version of Continuous Performance Management

Cause

  1. Upgrade to Latest CPM was completed before the 2H2023 release
  2. The rollback was processed already in the environment
  3. The upgrade to Latest CPM was completed manually
  4. The 30 day opt-out window has expired

Resolution

I. Upgrade to Latest CPM was completed before the 2H2023 release

Customers who upgraded to Latest CPM before the 2H2023 release will not have the rollback option available. This option is only available to customers who were pushed to Latest CPM with the 2H2023 release.

II. The rollback was already processed in the environment

The rollback can be completed once in each environment, and it will no longer show in Upgrade Center. Please review

III. The upgrade to Latest CPM was completed manually

Once you’ve chosen to manually upgrade to the latest version, the option to rollback is no longer available. Please review Using Continuous Performance Management - Getting Started with the Latest Version of Continuous Performance Management to configure settings and permissions.

IV. The 30 day opt-out window has expired

The rollback MUST be completed:

  • In Preview within 30 days of the Preview release
  • In Production within 30 days of the Production release

Once the 30 day window has passed, the option to rollback will not be available in Upgrade Center. Please review Using Continuous Performance Management - Getting Started with the Latest Version of Continuous Performance Management to configure settings and permissions.

See Also

Keywords

success factors, SF, SFSF, CPM, upgrade, migrate, migrated, migrating, release, update, updating, updated, 2311, 2H 2023, legacy, latest, roll back , KBA , LOD-SF-CPM-ADM , Admin Center, RBP. Permissions and Settings , Problem

Product

SAP SuccessFactors Performance & Goals 2311