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SAP Knowledge Base Article - PreviewSymptom
- Users are not able to see any data returned in the Catalog Dropdown option under the Interaction Logs in Agent Desktop.
- Cannot choose any catalog in the interaction log
- Catalog options are blank, even though the catalogs exists and are active
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Environment
- SAP Service Cloud V2
- Agent Desktop
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Catalog, blank, empty, no records, Agent Desktop, Service Catalog , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem
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