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3383338 - Cannot choose any catalog in the Agent Desktop Interaction Log (Catalog is blank)


  • Users are not able to see any data returned in the Catalog Dropdown option under the Interaction Logs in Agent Desktop.
  • Cannot choose any catalog in the interaction log
  • Catalog options are blank, even though the catalogs exists and are active



  • SAP Service Cloud V2
  • Agent Desktop


SAP Sales Cloud and SAP Service Cloud Version 2 1.0


Catalog, blank, empty, no records, Agent Desktop, Service Catalog , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem

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