SAP Knowledge Base Article - Preview

3383436 - "TICKET: Failed to get a new re-entrance ticket within 10s" error occurs when launching query/workbook from RAAOE

Symptom

In AO, a default workbook is set. The datasource BW system of the default workbook is different from the BW system that launches query from RAAOE.
In this case, when launching a query/workbook from RAAOE, error occurs: 
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TICKET: Failed to get a new re-entrance ticket within 10s.
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 If AO is started from Windows start menu and the same query is inserted directly with 'Open Data Source', there is no issue even if the default workbook is set.


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Environment

SAP Analysis for Microsoft Office

Product

SAP Analysis for Microsoft Office all versions

Keywords

KBA , BI-RA-AO-XLA , Excel Addin , Problem

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