SAP Knowledge Base Article - Public

3383829 - Employee Import error "The user is purged from database"


When trying to change a username of a user, the system throws the error below:
"The user is purged from database. If you want to create a new user with the username, please first use the user ID in the brackets to permanently purge the user through Admin Center > Data Retention Management > System Identifier Purge"


SAP SuccessFactors HXM Suite


There is a user ID in the database associated with this username that has not been permanently purged.


Search for the username of the user being imported on Data Inspector > Table_USERS_SYSINFO. If there are results, it means the user there is a userID still associated to that username in the database.

Before you use this username again, you will need to proceed with hard / permanent purge of this record. For this, you can refer to the following KBA:

2392076 - User Permanent or Hard Purge feature


system identifier purge, import issues, importing, employee import, associates, duplicate username, bizX , KBA , LOD-SF-PLT-UIM , Employee Import Issues , LOD-SF-PLT-DRM , Data Retention Management , How To


SAP SuccessFactors HXM Core 2305