SAP Knowledge Base Article - Public

3383833 - Approval Task is Completed by a User who is Not the Actual Approver


You have set up an approval process for shopping cart or purchase order or supplier invoice. Based on the approval rules, the approval is triggered for User A as expected. However in the document, it shows approval was completed by user B.


SAP Business By Design

Reproducing the Issue

  1. Go to Application and User Management work center
  2. Select view Business Task Management
  3. Select the relevant approval task
  4. Check the Person Responsible. It shows user A.
  5. Now open the document
  6. Navigate to Approvals tab
  7. It shows completed by user B.


You have set user B as the substitute for user A, in Application and User Management - Task Substitutions view, hence user B will get all the tasks that are triggered for user A and if the user B has the necessary access rights, he/she can complete the task.

When substitutions are active, the substitute receives all the tasks that belong to the employee being substituted.  


Kindly deactivate the substitution to avoid the tasks going to the substitute when the actual employee is available to complete the task.


substitute, task substitution, approval task completed by different user, wrong approver in shopping cart, wrong approver in purchase order, wrong approver in supplier invoice, incorrect approval , KBA , SRD-SRM-PRO , Purchase Requests and Orders , AP-POP-PO , Purchase Order , AP-SIP-SIV , Supplier Invoice , AP-REQ-IR , Internal Request , Problem


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