SAP Knowledge Base Article - Public

3383859 - Value from Additional data collection is not passing to E-Signature form - Onboarding


Mapping between Additional Data Collection fields and PDF forms is configured, however once candidate clicks to sign form, these values are blank/did not pass.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Create a text field in the PDF form and upload the form in maintain onboarding and offboarding document template.
  2. Map the text field with the custom data collection text field.
  3. Initiate onboarding for a candidate and complete the custom data collection step.
  4. In the signature step you will see the value of the custom data collection field is not appearing


In the respective Process Variant:

  1. The Custom Data Collection and Document Flow step are configured in parallel.
  2. Document Flow is configured before Personal Data or Custom Data Collection.


Since form generation is a service task and Additional Data Collection (ADC) is a user task, form generation will always finish before the New Hire completes Additional Data step and the form will be generated with empty values for ADC mappings.

To resolve this, please ensure Document Flow block is configured in process variant after Additional Data Collection block in sequence, so that values are present for ADC mappings during form generation.

See Also

3027037 - Data from Additional paperwork not populating on the form - Onboarding 2.0 - SAP for Me


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SAP SuccessFactors Onboarding all versions