SAP Knowledge Base Article - Public

3383869 - Segmentation Templates are not visible in Campaign Designer

Symptom

Segmentation Templates are not visible in Campaign Designer.

Environment

SAP Marketing Cloud 

Reproducing the Issue

  1. Go to Campaign App
  2. Open the Campaign ID
  3. Navigate to the Target Group node 
  4. Under select Target Group navigate to Segmentation Templates 
  5. Here you are not able to find the segmentation templates the result is none 

Cause

The segmentation template list displayed is based on the default segmentation profile.If a default profile is defined (among multiple profiles for the segmentation object), the default profile related building blocks in Segmentation Template.

Note:simultaneously, you cannot have the two-segmentation profile set as default for segmentation templates. 

Resolution

System works as designed the segmentation template list displayed is based on the default segmentation profile.

See Also

Creating Campaigns -Assign a Target Group

Segmentation Profiles

Keywords

Campaign UI, Campaign Designer, segmentation template, segmentation profile, Target Group , KBA , CEC-MKT-SEG , Segmentation , CEC-MKT-CPG , Campaign , Problem

Product

SAP S/4HANA Cloud 2308