3384149 - Dump Occurs On Saving Phone Call Activity

When user tries to create Phone Call activity from Opportunity or Direct creation of Phone call from Activity and try to save, the dump occurs.

An error occurred; please try again. If the problem persists, report an incident.

SAP Cloud for Customer

1. Go to Activities Workcenter
2. Go to Phone Call view
3. Create new Phone Call and Save

Observe Dump Occurs: An error occurred; please try again. If the problem persists, report an incident.

Workflow rule might be the reason for the mentioned dump.

The field are mapped incorrectly:

For example:

Repair Order Number: TOUPPER(#RON#)

Check the workflow rule and ensure the rules are mapped to the required fields.

Workflow Rule, Phone Activity, Phone Call, , KBA , SRD-CC-BTM , Business Task Management , Problem