SAP Knowledge Base Article - Public

3384208 - Ship-From Location Field is Displayed in Blank for a Manual Invoice Document


When creating a Manual Invoice and selecting the Personalization Mode you notice that in the Items tab, the Ship-from Location field is displayed in blank.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing Work Center.
  2. Go to Invoice Request View.
  3. Filter for All Invoice Request.
  4. In the search field, Search for the Manual Invoice Request ABC (ABC represents the Manual Invoice Request ID).
  5. Open, Select View All.
  6. Navigate to Items tab.
  7. Select the User Icon.
  8. Select Start Personalization Mode.
  9. Hoover mouse on the Ship-from option.

The Ship-From field is displayed in blank in the Manual Invoice Request document.


The Ship-From field is displayed in blank in the Manual Invoice Request document because this information is not stored in the backend for Invoice Request and Invoice documents.


The Ship-From field does not have any impact on the Business Process for the Manual Invoice, and although it can be seen when the personalization mode is selected, this field does affect or modify any data in the document. 

Therefore, this option can be ignored as it will not cause any impact to the business scenario. 


ship-from, manual invoice request, invoice request, invoice, customer invoice , KBA , SRD-CRM-INV , Customer Invoicing , How To


SAP Business ByDesign all versions