3384481 - Unable to remove a model from a story in SAP Analytics Cloud (SAC)

• When deleting an unused model from a story in sap analytics cloud, a pop up window appears and bellow error is displayed :"This model is in use. You must remove the following items that use this model before deleting it: Unused chart 'XX' on 'xx'".
• When checking the pages in issue above chart 'XX' cannot be found.

• SAP Analytics Cloud (Enterprise) 2024.15

1. Open an existing SAC Story.
2. Delete all the widgets that are using model A.
3. Try to delete the model.
4. Notice the error.

This issue can occur on rare occasions when after attempting to remove a model and all references to the model, a widget can end up being invisible - no longer rendered.  It cannot be seen or interacted with and can only be found through the story definition object.  This invisible widget prevents complete removal of the model from the story.

To resolve this issue:

1. Copy all the visible page content to another page and delete the original page.  This will delete the invisible / orphaned widget.
   
   

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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• 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
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• Search for SAP Analytics Cloud content using SAP for Me, Google or Bing:
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• https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
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• Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
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• SAP Analytics Cloud Get More Help and SAP Support
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