3384538 - Organization Message failed in Managed Gateway for Send & Network Portal Transaction Tracker with ErrorCode: CIG-PLT-00665

Symptom

We enabled Managed Gateway for Spend & Network (Formerly called CIG or Cloud Integration Gateway) but the Organization sync message has failed in Transaction Tracker with below error:

Profile Sync has been created succesfully but P-user has not been generated for the email provided in the request.. Suggested Action : Please re-enable profile sync from respective source application with unique email address or update the email address in MyConfigurations section in the portal.Please contact support with ErrorCode:CIG-PLT-00665.

Product

Ariba Network all versions ; Ariba Procurement, cloud edition all versions ; Ariba Sourcing, cloud edition all versions ; SAP Ariba Procurement, cloud edition all versions ; SAP Ariba Sourcing, cloud edition all versions ; SAP Business Network for Procurement and SAP Business Network for Supply Chain all versions ; SAP Integration Suite, managed gateway for spend mgmt and SAP Business Network for SAP ERP all versions ; SAP Integration Suite, managed gateway for spend mgmt and SAP Business Network for SAP S/4HANA all versions

Keywords

KBA , BNS-ARI-CI-FND-PRT , Managed Gateway for Managed Gateway Portal , Problem

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