SAP Knowledge Base Article - Public

3385109 - Updating your brand logo on envelopes


Why would anyone want to update their brand logo programmatically? There are many possibilities:

  • Your organization acts as a holding company for subsidiary businesses.  
  • Your company is an authorized vendor that does work on behalf of many different clients.
  • You have a highly seasonal business where you need to be able to easily and quickly convert the branding for your employees. 


SAP Signature Management by DocuSign


Confirm your logo assets meet requirements

You must meet these requirements to update your custom branding logo assets:  

  1. You can only upload/change one logo per API request.
  2. You must set an image type of:
    1. primary (prominent, found in the upper left corner of the admin menu) 
    2. secondary (subtle, found in the upper right corner of the admin menu)
    3. email (used at the top of the heading of branded envelopes)
  3. Your image must fit within the following restrictions:
    1. Maximum file size: 300 KB
    2. Recommended dimensions: for web images (primary and secondary), 296 x 76 pixels (larger images will be resized); for email images, 150 pixels wide, with a maximum height of 150 pixels (images will not be resized)
    3. Supported formats: JPG, GIF, PNG

Note: Changes may take up to one hour to display in all places.

For more information, follow the below links
Updating your brand logo on envelopes

Adjust Field Size

See Also

3273623 Add Custom Logos and Specify Brand Colors - DocuSign
3031547 How to Change Company Name, Account Name and Configure Brands - DocuSign 


Custom logo, Docusign logo size, Maximum size, Brand, Standard size , KBA , XX-PART-DSN , SAP Signature Management by DocuSign , Problem


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