Symptom
The user notices that during sales order creation if the Ship-to partner determination pop-up is ignored that the value of the Ship-to field defaults to the value of the Sold-to party.
Environment
SAP S/4HANA Cloud
Reproducing the Issue
The following preconditions have been reached:
- Within the Business Partner master data record, in the role FLCU01, the Partner Functions maintained for the Sales Area include at least two ship-to party values.
- These values are different from the value maintained for the sold-to party.
Steps to Reproduce:
- Open the Create Sales Order (VA01) App.
- Set the Organizational Data as the same as Sales Area maintained for the relevant Business Partner Record.
- Set the Order Type as "OR".
- Click Enter.
- Populate the Sold-to Party field with the relevant value.
- Populate the Cust. Reference field with the relevant value.
- Populate the Pyt Terms field with the relevant value.
- Press Enter.
- A Pop up is shown containing the values of the two ship-to parties maintained in the Business Partner Master data record.
- Click on the cancel button (red "X") of the popup to ignore this proposal and close the window.
- The value of the ship-to party defaults to the value maintained for the sold-to party.
Cause
Expected system behaviour.
Resolution
- If the end user clicks the cancel button, this ignores the system proposed determination for the ship-to party and results in the system populating the value as being "Automatically filled by Sold-to Party (Automatic Determination was unsuccessful)".
- This can be seen within the Partner Determination log viewable at Header Level during the Sales Order creation.
- In order to ensure that the system determination is not ignored , the user should click the enter button explicitly.
Keywords
Va01, create sales order, s/4hana, s/4hana cloud, partner determination, partner, ship to, ship-to, sold to, sold-to, value, cloud, public cloud, private cloud, partner determination, partner determination log, vopan, create, sales, order, or, sales area, not filled, filled, correct value, incorrect value, ignore, pop up, pop-up , KBA , SD-SLS-SO-TP-2CL , Third-party order processing (Public Cloud) , How To