Symptom
Automatic assignment of the "Ship-to Party" in the sales order is incorrect as it defaults to the Sold-to Party when the field is left blank, despite two other Ship-to Parties being assigned, excluding the correct one.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Open Create Sales order app - VA01 and type OR, as well as the relevant values for Sal. Org, Distr. Channel and Division.
- Add Sold to party and then a popup window with the Ship to party appears, no entries are chosen and click ENTER.
- The partner function Ship to party is automatically filled in the order.
- Go to the Manage customer master data app and Search for the Business Partner number of the Ship to Party.
- Open Sales area data within the Customer role (FLCU01) and check the SH Partner function.
- There is no assignment for partner function Ship to party but it is automatically filled in the order.
Cause
- Expected system behaviour.
- If the end user clicks cancel button, this action means ignoring the system proposed determined partners for ship-to party, and within the determination log for ship-to party it can be seen that the value ‘Automatically filled by Sold-to Party (automatic determination was unsuccessful)’, thus the customer number of sold-to party will also be used for ship-to party.
Resolution
unknown
Keywords
KBA , SD-SLS-SO-TP-2CL , Third-party order processing (Public Cloud) , Problem
Product
SAP S/4HANA Cloud 2308
SAP Knowledge Base Article - Public