3385492 - Disabling Split to New Ticket in Ticket Timeline

You would like to know if Split to New Ticket option can be disabled/hidden.

SAP Cloud for Customer

1. Go to Service
2. Go to Tickets
3. Open a ticket
4. Go to Timeline
5. Click Three dots on an inbound e-mail
6. There is an option for Split to New Ticket

Result: Unable to disable/hide the option. 

This is a custom control so it is not possible to disable/hide the option even with the adaptation. 

This is the standard behavior of the system.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Sales Cloud
• SAP Service Cloud

2943616 - Split to New Ticket Option not Available on Timeline View

Split to New Ticket, Timeline, Disable, Hide , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To