SAP Knowledge Base Article - Public

3385492 - Disabling Split to New Ticket in Ticket Timeline


You would like to know if Split to New Ticket option can be disabled/hidden.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service
  2. Go to Tickets
  3. Open a ticket
  4. Go to Timeline
  5. Click Three dots on an inbound e-mail
  6. There is an option for Split to New Ticket

Result: Unable to disable/hide the option. 


This is a custom control so it is not possible to disable/hide the option even with the adaptation. 


Contact a customer-specific development. *Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 

See Also

2943616 - Split to New Ticket Option not Available on Timeline View


Split to New Ticket, Timeline, Disable, Hide , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To


SAP Cloud for Customer core applications 2308