3385492 - Disabling Split to New Ticket in Ticket Timeline

Symptom

You would like to know if Split to New Ticket option can be disabled/hidden.

Environment

SAP Cloud for Customer

Reproducing the Issue

Go to Service
Go to Tickets
Open a ticket
Go to Timeline
Click Three dots on an inbound e-mail
There is an option for Split to New Ticket

Result: Unable to disable/hide the option.

Cause

This is a custom control so it is not possible to disable/hide the option even with the adaptation.

Resolution

Contact a customer-specific development. *Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

If you are a partner: Use “cloudsolutionpartner@sap.com” or the Partnerfinder https://pf-prod-sapit-partner-prod.cfapps.eu10.hana.ondemand.com/#/
If you are a customer: Use the little blue box “Contact Us” shown on the very right-hand side of https://www.sap.com/services/cloud.html, choose Contact Us, choose Services, choose Cloud Services and complete the page

Keywords

Split to New Ticket, Timeline, Disable, Hide , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

Product

SAP Cloud for Customer core applications 2308