3385634 - Tokens from the CERTIFICATE_OF_COMPLETION notification are not being populated

Symptom

The tokens available at the notification template ID CERTIFICATE_OF_COMPLETION are not being properly populated

Environment

SAP SuccessFactors Learning

Reproducing the Issue

At Learning Administration > System Administration > Manage Email > Email Notification Templates >
Search for the template ID CERTIFICATE_OF_COMPLETION > open in the Edit mode > Messages tab >
The body defined matches the default template >
Even so, the notification received by the users don't contain any links

Cause

It has been confirmed by Learning Engineering and PMs that the tokens <CERTIFICATE_OF_COMPLETION_LINK_MSG_ROLLUP/> and <CERTIFICATE_OF_COMPLETION_LINK_URI/> are legacy ones and were used for custom extensions by different customers. These are inactive tags. Hence, these tags are not displayed on the notifications received by the end users.

Resolution

The expected behavior is that the certificate is sent as an attachment only. The link was included earlier (legacy functionality when attachment was not present) and it's currently deprecated.

Alternatively, to have a different system behavior, it would be possible to have an enhancement request created for it (as per KBA 2090228), where the Learning Product Management team can further review and assess the requested functionality to be considered in a future release.

Keywords

CERTIFICATE_OF_COMPLETION_ATTACHMENT_MSG_ROLLUP, CERTIFICATE_OF_COMPLETION_LINK_MSG_ROLLUP, CERTIFICATE_OF_COMPLETION_LINK_URI, CERTIFICATE_OF_COMPLETION, notification, certificate, completion, lms, link, missing, attachment, learning , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , Product Enhancement

Product

SAP SuccessFactors Learning all versions