Symptom
The tokens available at the notification template ID CERTIFICATE_OF_COMPLETION are not being properly populated
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- At Learning Administration > System Administration > Manage Email > Email Notification Templates >
- Search for the template ID CERTIFICATE_OF_COMPLETION > open in the Edit mode > Messages tab >
- The body defined matches the default template >
- Even so, the notification received by the users don't contain any links
Cause
It has been confirmed by Learning Engineering and PMs that the tokens <CERTIFICATE_OF_COMPLETION_LINK_MSG_ROLLUP/> and <CERTIFICATE_OF_COMPLETION_LINK_URI/> are legacy ones and were used for custom extensions by different customers. These are inactive tags. Hence, these tags are not displayed on the notifications received by the end users.
Resolution
The expected behavior is that the certificate is sent as an attachment only. The link was included earlier (legacy functionality when attachment was not present) and it's currently deprecated.
Alternatively, to have a different system behavior, it would be possible to have an enhancement request created for it (as per KBA 2090228), where the Learning Product Management team can further review and assess the requested functionality to be considered in a future release.
See Also
- KBA 2330530 - SuccessFactors Learning Notifications Knowledge, Support & Tips
- KBA 2438846 - How to trigger "Certificate of Completion" notification to user?
- KBA 2347182 - Supported Tags when sending Adhoc emails from 'Send Notification' functionality
- KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products
- PDF Certificate of Completion Notes
- Template ID to Trigger to Receiver Map
Keywords
CERTIFICATE_OF_COMPLETION_ATTACHMENT_MSG_ROLLUP, CERTIFICATE_OF_COMPLETION_LINK_MSG_ROLLUP, CERTIFICATE_OF_COMPLETION_LINK_URI, CERTIFICATE_OF_COMPLETION, notification, certificate, completion, lms, link, missing, attachment, learning , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-REP , Reporting Data , Product Enhancement