3385706 - Setting Default Value for Case Category in Utilities Exceptions

Setting the default value for the Case Category in Utilities Exceptions is not available.

SAP Cloud for Customer

1. Go to the Service work center
2. Go to the Ticket view
3. Open a ticket (Any ticket)
4. Go to the Utilities Exceptions facet
5. Click Start Adaptation
6. Select the Case Category field

Result: There is no option to set a default value.

There is no Business Object in the Code List Restriction so it is not possible to set a default value.

You can implement PDI.

Case Category, Default Value, Utilities Exceptions, , KBA , LOD-CRM-IND-UTL , Utilities , Problem