SAP Knowledge Base Article - Public

3386156 - Visits, Appointments and Phone Calls cannot be searched in the Gmail Server Side Integration Add-in.

Symptom

Visits, Appointments and Phone Calls cannot be searched in the Gmail Server Side Integration Add-in.

Environment

SAP Cloud for Customer.

Gmail Server Side Integration.

Reproducing the Issue

  1. Go to Gmail.
  2. Open the side panel.
  3. Try to filter for Visits, Appointments or Phone Calls.
  4. Notice that these objects are missing from the filter to search by.

Cause

Visits, Appointments and Phone Calls cannot be searched in the Add-in by design.

Resolution

This is expected system behavior. These items can be shown only under related items tab.

Kindly submit an improvement on influence portal if this should be reviewed - https://influence.sap.com/SAPCloudforCustomer.

Keywords

gmail, server side integration, search visits, search appointments, search phone calls , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Product Enhancement

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions