Symptom
Visits, Appointments and Phone Calls cannot be searched in the Gmail Server Side Integration Add-in.
Environment
SAP Cloud for Customer.
Gmail Server Side Integration.
Reproducing the Issue
- Go to Gmail.
- Open the side panel.
- Try to filter for Visits, Appointments or Phone Calls.
- Notice that these objects are missing from the filter to search by.
Cause
Visits, Appointments and Phone Calls cannot be searched in the Add-in by design.
Resolution
This is expected system behavior. These items can be shown only under related items tab.
Kindly submit an improvement on influence portal if this should be reviewed - https://influence.sap.com/SAPCloudforCustomer.
Keywords
gmail, server side integration, search visits, search appointments, search phone calls , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Product Enhancement