SAP Knowledge Base Article - Public

3386161 - KPI Tile on Homepage shows wrong Number compared to when you open the KPI

Symptom

KPI Tile on Homepage shows wrong Number compared to when you open the KPI.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Cloud for Customer

Reproducing the Issue

Example case:

  1. Log into the C4C system.
  2. Go to Homepage.
  3. Check the Tile for example "My Phone Calls (next 2 days)".
  4. It shows 1 result.
  5. Click on it to open the actual KPI from the Phone Call view.
  6. Here, it shows 0 results.

Cause

Cause 1: Homepage tile refresh will not happen automatically due to technical limitations .

Cause 2: There can be one more scenario, when you navigate to the actual KPI and make changes then immediately you switch to homepage. The latest changes are not reflected .

This is an expected behaviour since we have not fetched the latest data after the changes done in actual place.

Resolution

As a workaround you can use homepage refresh option not the browser refresh.

Keywords

mismatch, different, Home Page, KPI, Tile, , KBA , LOD-CRM-HOM , Home Page , AP-RC-UIF , C4C UI Framework , Problem

Product

SAP Cloud for Customer core applications all versions

Attachments

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