3386161 - KPI Tile on Homepage shows wrong Number compared to when you open the KPI

KPI Tile on Homepage shows wrong Number compared to when you open the KPI.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP Cloud for Customer

Example case:

1. Log into the C4C system.
2. Go to Homepage.
3. Check the Tile for example "My Phone Calls (next 2 days)".
4. It shows 1 result.
5. Click on it to open the actual KPI from the Phone Call view.
6. Here, it shows 0 results.

Cause 1: Homepage tile refresh will not happen automatically due to technical limitations .

Cause 2: There can be one more scenario, when you navigate to the actual KPI and make changes then immediately you switch to homepage. The latest changes are not reflected .

This is an expected behaviour since we have not fetched the latest data after the changes done in actual place.

As a workaround you can use homepage refresh option not the browser refresh.

mismatch, different, Home Page, KPI, Tile, , KBA , LOD-CRM-HOM , Home Page , AP-RC-UIF , C4C UI Framework , Problem