SAP Knowledge Base Article - Public

3386196 - ERROR: "Unable to retrieve data from the data source." when adding a threshold to a chart in SAC story.

Symptom

  • When applying threshold on another measure of table/chart, the error is seen: 
    "Unable to retrieve data from the data source.
    Error: [c3doc.ValidateReport(rID)]"
  • This can be noticed in the HAR traces as well:
  1. "ExceptionClass: "15TracedExceptionDocCube.cpp (line:'1278')"
  2. MessageClass: ""
  3. Number: 0
  4. StackTrace: "======== Exception Info ... ======== End Exception Info\n"
  5. Text: "c3doc.ValidateReport(rID)"
  6. Type: 2"

Environment

SAP Analytics Cloud

Reproducing the Issue

  1. Login to this SAC tenant.
  2. Open this story in classic mode.
  3. Add a new threshold on a measure.
    >> Notice the below error: "Unable to retrieve data from the data source.
    Error: [c3doc.ValidateReport(rID)]"

Cause

This issue is currently under investigation by the development team.

Resolution

This issue is currently under investigation by the development team.

See Also

Using Thresholds in Charts | SAP Help Portal

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0