3386267 - Contract not Renewed as Expected Due to Error 'Organization Contracting Unit must have organizational role Customer Service' in BTM Task

You notice that a Contract has not triggered automatic renewal after the conditions in the Renewal Rule have been met. Checking the BTM Task of the Renewal, you see error "Organization Contracting Unit ID ABC must have organizational role Customer Service on DD.MM.YYYY" (Where ABC Represents the Contracting Unit ID).

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Contract, Role, Org Unit, Defined, Renewal, Renewed, Failed, Didn't Renew, Triggered, Renewal Rule, Customer Contract , KBA , SRD-CRM-ORD , Orders & Contracts , How To