SAP Knowledge Base Article - Preview

3386267 - Contract not Renewed as Expected Due to Error 'Organization Contracting Unit must have organizational role Customer Service' in BTM Task

Symptom

You notice that a Contract has not triggered automatic renewal after the conditions in the Renewal Rule have been met. Checking the BTM Task of the Renewal, you see error "Organization Contracting Unit ID ABC must have organizational role Customer Service on DD.MM.YYYY" (Where ABC Represents the Contracting Unit ID).


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Environment

SAP Business ByDesign

Product

SAP Business ByDesign all versions

Keywords

Contract, Role, Org Unit, Defined, Renewal, Renewed, Failed, Didn't Renew, Triggered, Renewal Rule, Customer Contract , KBA , SRD-CRM-ORD , Orders & Contracts , How To

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