SAP Knowledge Base Article - Public

3386325 - Event notification is not triggered when creating objects via Data Workbench

Symptom

Event notification is not triggered when creating objects via Data Workbench. However, when creating by either QC screen or OData API, the event notification is getting triggered.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Create an object via either QC screen or OData API.
  2. Go to Administrator > General Settings > Event Notification.
  3. An event notification is triggered.
  4. Create an object via Data Workbench > Import, no event notification gets triggered.

Cause

In INSERT case the system runs with some relaxed checks/validations. Also, further processes like event subscriptions as defined in event notification won't be called.

Resolution

Please use Upsert operation to create objects for triggering an event notification. In UPSERT case (which can be used for the creation and update of data) the system runs the complete checks and follow-up events will be triggered.

See Also

3263912  - Assignment Notification Not Sent for Data Workbench Objects

Keywords

event notification, data workbench , KBA , LOD-CRM-INT-DWB , Data Workbench , AP-RC-UIF , C4C UI Framework , Problem

Product

SAP Cloud for Customer core applications all versions