SAP Knowledge Base Article - Public

3386501 - [Onboarding] Review New Hire Data Step is not getting completed

Symptom

  • Review new hire data step is not getting completed even after submitting for two times.
  • The candidate is not moving to PDC step. 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Proxy as the user assigned to complete New hire data review step
  • Complete the New hire data review step for external candidate.
  • The task is still not completed and in the Onboarding dashboard it still shows as pending. 

Cause

  • There is a business rule configured that restarts the onboarding process and due to this the task was not set to completed. 

Resolution

  • Check if there is any business rule maintained in Manage business configuration or Process object (Configure object Definition -> Object definition -> Process). 
  • Disable these rules or modify the If conditions so that the external candidates are skipped, and the onboarding is restarted only when the If conditions are met. 

Keywords

New hire data review, restart, completed, not set to completed, onboarding , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions