SAP Knowledge Base Article - Public

3386682 - QES DocuSign feature in Recruiting

Symptom

When trying to use the DocuSign QES feature with SF RCM integration, it does not work as expected.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. As Recruiter, send the offer letter via DocuSign with the QES signature type
  2. As candidate go to External Career Site>My Offers
  3. Review and sign the offer
  4. Choose "Computer & Webcam" identification type
  5. Fill in data and click on "Start Identification"
  6. You are redirected to career site instead of Id page

Cause

Expected behaviour as DocuSign QES is not supported in Recruiting module.

Resolution

If you would like to have this functionality added to the system, please refer your scenario and business in the Influence Portal where our Product Management team will be analysing your case and if successfully voted and approved, can be implemented in further product releases. Please refer to the following article for any additional information - 2090228 - How to Submit Ideas for SAP SuccessFactors Products.

Keywords

docu sign, docu-sign, offers, letters, contract, qualified electronic signature , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Product Enhancement

Product

SAP SuccessFactors Recruiting all versions