SAP Knowledge Base Article - Preview

3386969 - Anonymous Contact Creation in SAP Marketing Cloud When Update Lead From C4C

Symptom

After updating a lead from C4C to SAP Marketing Cloud (SMC), the Lead is removed from actual contact and anonymous contact is getting created with lead details.


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Environment

SAP Marketing Cloud

SAP Cloud for Customer 

Product

SAP S/4HANA Cloud 2308

Keywords

Anonymous, Contact, Lead, InternalContactID, SMC, Marketing Cloud, C4C, Lead Replication , KBA , CEC-MKT-INT-CSL , SAP Marketing Integration with Cloud Sales , LOD-CRM-INT-YCM , Integration of C4C with Commerce , How To

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