SAP Knowledge Base Article - Public

3387209 - New Onboarding I9 form is not yet in the system after the Oct 3 patch - Onboarding

Symptom

The new I9 form is not triggered after the release on Preview instance for North America customers

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to onboarding dashboard
  2. Search for the candidate
  3. Download the candidate I9 documents
  4. Notice they are the old forms

Cause

The Onboarding Compliance Metadata Job needs to run only once – now, having run, it is actually going to reset/disable

Resolution

For Onboarding 2.0, the new Form will be patched to Production 17 October 2023. it will be active for customers in North America on the following day, October 18. 

For your Preview instance, we've identified a slight misconfiguration that is causing the New Form I-9 to not appear. For now please disable the Onboarding Compliance Metadata Job. It needs to run only once – now, having run, it is actually going to reset/disable the Form until 17 October 2023.

 The I9 engineering team is working to once again run the script with Ops to reactivate the new Form for customers, but, this job should now be disabled at this time for Preview instances that want to test this.

Note: This KBA is not applicable to Onboarding 1.0

Keywords

obx, Onboarding, I9, new, form, trigger, last, old, candidate, document, launch, patch , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions