3387209 - New Onboarding I9 form is not yet in the system after the Oct 3 patch - Onboarding

The new I9 form is not triggered after the release on Preview instance for North America customers

SAP SuccessFactors Onboarding

1. Go to onboarding dashboard
2. Search for the candidate
3. Download the candidate I9 documents
4. Notice they are the old forms

The Onboarding Compliance Metadata Job needs to run only once – now, having run, it is actually going to reset/disable

For Onboarding 2.0, the new Form will be patched to Production 17 October 2023. it will be active for customers in North America on the following day, October 18. 

For your Preview instance, we've identified a slight misconfiguration that is causing the New Form I-9 to not appear. For now please disable the Onboarding Compliance Metadata Job. It needs to run only once – now, having run, it is actually going to reset/disable the Form until 17 October 2023.

 The I9 engineering team is working to once again run the script with Ops to reactivate the new Form for customers, but, this job should now be disabled at this time for Preview instances that want to test this.

Note: This KBA is not applicable to Onboarding 1.0

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