Symptom
After Data migration from one environment to another environment, sometimes, the backoffice login shows a blank screen
In the Logs, we could see the following exception:
log:{"instant":{"epochSecond":1696884686,"nanoOfSecond":115565194},"thread":"hybrisHTTP19","level":"ERROR","loggerName":"com.hybris.backoffice.config.impl.BackofficeWidgetPersistenceService","message":"Error occurred while processing widgets configuration","thrown":{"commonElementCount":0,"localizedMessage":"de.hybris.platform.media.exceptions.MediaNotFoundException: Media not found (requested media location: h07/h72/9680894591006)","message":"de.hybris.platform.media.exceptions.MediaNotFoundException: Media not found (requested media location: h07/h72/9680894591006)","name":"de.hybris.platform.servicelayer.media.NoDataAvailableException"
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Environment
SAP Commerce Cloud
Product
Keywords
backoffice login, backoffice blank page, widget configuration , KBA , CEC-SCC-CDM-BO-FRW , Framework , Problem
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