SAP Knowledge Base Article - Preview

3387347 - After Data migration from one environment to another environment, backoffice login shows a blank screen and Orchestrator tool not working

Symptom

After Data migration from one environment to another environment, sometimes, the backoffice login shows a blank screen

In the Logs, we could see the following exception:

log:{"instant":{"epochSecond":1696884686,"nanoOfSecond":115565194},"thread":"hybrisHTTP19","level":"ERROR","loggerName":"com.hybris.backoffice.config.impl.BackofficeWidgetPersistenceService","message":"Error occurred while processing widgets configuration","thrown":{"commonElementCount":0,"localizedMessage":"de.hybris.platform.media.exceptions.MediaNotFoundException: Media not found (requested media location: h07/h72/9680894591006)","message":"de.hybris.platform.media.exceptions.MediaNotFoundException: Media not found (requested media location: h07/h72/9680894591006)","name":"de.hybris.platform.servicelayer.media.NoDataAvailableException"


Read more...

Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud 2205

Keywords

backoffice login, backoffice blank page, widget configuration , KBA , CEC-SCC-CDM-BO-FRW , Framework , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.