SAP Knowledge Base Article - Public

3387719 - Candidate is not visible on Offboarding Dashboard after cancelation - Onboarding

Symptom

After user is Offboarded, he/she reached to Offboarding Dashboard, but his process needed to be canceled. After it, he/she disappears from Dashboard and once trying to proceed with Offboarding from Employee Central again, message "User is already terminated on ..." appears.

Environment

SAP SuccessFactors Onboarding

Cause

Event Type "Terminated" is not deleted from his/her Job Information section on Employee Profile.

Resolution

Delete this Event Type "Terminated" from user's Employee Profile on Job Information section and perform his/her Offboarding again.

Keywords

Offboarding, Cancel, Canceled, User, Disappears, missing, Dashboard, can not, terminate, employee, Onboarding, OBX, EC, is already terminated on , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions