SAP Knowledge Base Article - Public

3387720 - You cannot move the visit section in the individual customers as there is no move button shown in the adaptation mode

Symptom

You want to move the visits section in the individual customer but the move button is not available in the adaptation mode.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open workcenter customers
  2. Go To individual customers
  3. Open any individual customer
  4. Start adaptation mode
  5. Navigate to visits facet

There is no move option available in the adaptation pane
When you check the same for accounts the move button is shown in the adaptation pane

Cause

The move button for that specific embedded component can be found on different place than it is shown in the accounts

Resolution

  1. Open workcenter customers
  2. Go To individual customers
  3. Open any individual customer
  4. Start adaptation mode
  5. Click on the pencil icon above the tab names
  6. In the adaptation pane select parent until you reach "UI View Area"
  7. From there select "Views"
  8. Then select "Visits"
  9. Finally select "Pane"

The move button will be displayed in the adaptation mode for the pane

Keywords

Move Button, Visits, Individual Customer, missing , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem

Product

SAP Cloud for Customer core applications 2308