3387940 - SAP Marketing - Attribute 'Count of Interactions' in Segmentation Model does not fetch Contacts with Zero Interactions

Symptom

When trying to segment contacts that have no interactions using the "Count of Interactions" attribute with "Equal to 0" or "Less than 1" conditions, segmentation model always show 0 contacts in the segment count.

Environment

SAP Marketing Cloud

Product

SAP S/4HANA Cloud 2308

Keywords

KBA , CEC-MKT-SEG , Segmentation , CEC-MKT-DM-IC , Interaction Contact , CEC-MKT-DM-IA , Interaction , Problem

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