SAP Knowledge Base Article - Public

3388366 - Keyboard visible after multiple clicks in mobile UI while adding product.


The users have to click multiple time on add product for keyboard to appear in mobile UI. 


SAP Cloud for Customer.

Reproducing the Issue

1.Click on add product while creating an order.

2.Click on the product field to start writing product id or description.

3.The keyboard does not show up and we just see a screen to select product.

4.Once you click on the product field again the keyboard is visible.


This is an expected behavior.


1.This is an expected behavior and there is an idea submitted to enhance this feature.

Improvement Request Details - Customer Influence (

2.As a work around Disable the company setting "Enable Value Help Suggestion in Phone". This will not show the suggestion popup (blank screen popup) and the user will be able to access the keyboard with a single click on the OVS field. But in that case the user will not be able to see suggestions while typing in the input field because the suggestion popup provides that functionality.


Keyboard,C4C,Mobile,C4C mobile app , KBA , AP-RC-MOB-IPD , SAP Hybris Cloud for Customer Extended App on iOS , Problem


SAP Cloud for Customer core applications 2308