3388429 - Sales Order Item Cancellation Not Reflecting in Customer Demand

The Sales Order line item is cancelled; however, the cancellation status is not updated to Customer Demand. 

SAP Business ByDesign

1. Go to Sales Orders work center.
2. Go to Sales Orders view.
3. Search for the Sales Order ID ABC (where ABC represents Sales Order ID).
4. Choose Edit.
5. Go to Items tab.
6. Select the line-item YYY and maintain Reason for Rejection. (where YYY represents Line-Item ID)
7. Go to Outbound Logistics Control work center.
8. Go to Customer Demand view.
9. Search for Customer Demand ID ABC. (where ABC represents Sales Order ID)
10. Choose Edit.
11. Go to items tab.
12. The line-item YYY is not cancelled, the delivery block status is equal to Blocked.

When a change is made to sales order by maintaining Reason of Rejection an approval request is triggered. The changes made to the Sales Order will only be reflected to customer demand after the required approval is completed. s

Approve the changes made in the Sales Order by following the below steps.

1. Go to Sales order work center.
2. Go Sales Orders view.
3. Search for the Sales Order ID ABC. (where ABC represents Sales Order ID)
4. Choose edit.
5. Go to items tab.
6. Select the relevant line item, Maintain the reason for rejection.
7. Choose Save.
8. Choose Submit, select Submit for approval.

Approve the Sales Order if an approval is required according to the criteria defined in the approval process.

Once the Approval Process status in the Sales Order has changed to Approved or Approval Not Necessary, the Cancellation status will be updated to the Customer Demand 

Sales Order Item; Cancelled; Reason For Rejection; Approval; Customer Demand; Line; SAP Business ByDesign , KBA , AP-CR-CR , Customer Requirement , Problem