SAP Knowledge Base Article - Public

3388615 - Unable to Open Office Word Template After Download


You are unable to open Word document template from Microsoft Office Template Maintenance view, it displays the below error.


SAP Cloud for Customer 

Reproducing the Issue

  1. Go to Administrator Work Center.
  2. Go to Business Flexibility tab.
  3. Go to Microsoft Office Template Maintenance.
  4. Select a Word template (e.g. Create and Upload Letter).
  5. Choose the Download button.

When try to open the file in the attachment. The error raises as below.


Currently it is not possible use the download feature.


This requirement will be considered for future release.

See Also

  1. 3211082 - Master Template Microsoft Excel® 2007 and Master Template Microsoft Word® 2007
  2. 2740877 - Microsoft Word Templates Doesn't Open In Office 2010 And Later


Download, word document, Microsoft Office Template Maintenance, Unreadable content, recover, source document , KBA , SRD-CC-OIN-XL , Excel Integration , Problem


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