SAP Knowledge Base Article - Public

3388976 - Notification with a work order assigned but still in the 'Accepted(Request)' subphase - SAP S/4HANA Cloud

Symptom

Notification has been associated with maintenance order, however the subphase still remain as 'Accepted(Request) ' instead of being updated to subphase 'Order Assigned (Request)'. 

Environment

SAP S/4HANA Cloud

Cause

It is not supported by mixing scope items with different profiles. it will cause subphase miss match. 

For examples:

  • For notification type Y1, if order type assigned is YA01, the scope item with different profiles are not mixed.
  • For notification type Y1, if order type assigned is YA02/YA03, the scope item with different profiles are mixed.

Resolution

It is suggested to use same order type and notification type. Alternatively, proceed with notification since the status is calculated correctly(ORAS is set),the assignment of the order is also visible.

See Also

New Phase Model for the Maintenance Processes in S/4HANA Cloud

Keywords

Notification subphase, Accepted (Request),Order Assigned (Request), ORAS , KBA , PM-WOC-MN-2CL , Maintenance Notifications (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions