SAP Knowledge Base Article - Public

3389061 - Blocked customer cannot be merged with error "Entry * not valid"


While try to merge Blocked Customer, it is showing error "Entry * not valid". 


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customer Merge work center.
  2. Click Create.
  3. Fill in First Customer/ Second Customer with a Blocked Customer A.
  4. Click Save.
  5. There shows error "Entry * not valid". (* refers to the ID of Customer A)


Blocked or Obsolete Customers could not be merged as system considers them not to be in use any more. This is the standard system behavior.


Please kindly use Customers in other status instead.


Customers; Individual Customers; Accounts; Contact; Obsolete; Blocked; Customer Merge , KBA , LOD-CRM-ACC , Account , Problem


SAP Cloud for Customer core applications all versions