SAP Knowledge Base Article - Public

3389273 - Notes Provided in Incident Under Self-Services Overview is not Updated to SAP


Users are experiencing an issue within the Self-Services Overview section. When attempting to reply by adding a note under "Track My Incidents," the expected notes is not being received by SAP.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Self-Services Overview 
  2. Go to Track My Incidents under Service and Support.
  3. Select the Incident and provide the information under Note text box:
  4. Select Submit
  5. Notes is not updated to SAP. 


The notes modified in the Self-Service Overview can only be submitted to Key User. Self-Service work center does not have the option to specify the recipient(Note for Provider) for the updates.


The notes or information can be updated through Application and User Management work center, which offers the Note for Provider (SAP)option. The Self-Service Overview is designed for end users to create incidents, which are subsequently validated by Key users. If necessary, these incidents are then forwarded to SAP via Application and User Management 


Incident, Note for Provider, Self-Service Overview , KBA , SRD-HR-ESS , HR in Employee Self Service , Problem


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